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"White Glove Delivery" is the only way we provide delivery for our fine furniture. This is the final step in your buying experience with us, and we want you to know how much we appreciate you selecting Sebastian Adams Furniture. Our customers should expect their new furniture to arrive without any damages while in Transit.
Our shipping department will telephone you to schedule an approximate delivery date and time window. We try our best, but we can not guarantee an exact delivery date. Should anything change, you will be notified. On your delivery day, a professional delivery team will deliver and setup your purchases inside your home.
If there are damages, please report them immediately to the delivery team. |
What exactly does our White Glove Delivery include?
Polished & Protected
Experts in the delivery of fine wood products, our shipping vendor thoroughly inspects every order they receive from us. Including our own quality control, this is the second time your order is inspected. All wood pieces are then hand-polished and securely blanket-wrapped for safe passage to your home by our White Glove shipping vendor.
The White Glove Treatment
Our shipping crews wear white gloves while handling your upholstery so as not to soil the fabric. After a detailed inspection, your upholstery is blanket-wrapped, ensuring shape and tailoring remain intact during shipping.
Let's set a Date
As your furniture is received at the Shipping Distribution Center (less than 20 miles from manufacturing), their shipping department will telephone you to schedule an approximate delivery date and time window. We can not guarantee an exact delivery date. You may want to consider a partial delivery if your entire order is not available.
Delivery Day - The Red Carpet Treatment
We respect you and your home. When the delivery crew arrives at your doorstep, they roll out the red carpet - literally. Our crew is even outfitted with "booties" to wear over their shoes in case of inclement weather. Please be prepared on delivery day: existing furniture and accessories should be cleared from the delivery area so that the crew may complete the delivery with as little disruption to you, your family and your household as possible.
Please notify us in the special instructions area when you place your order if you have special restrictions such as low hanging trees, power lines, or other barriers that may require the usage of certain size trucks. You may be liable for additional delivery charges if there are unusual circumstances and special restrictions.
If you need special delivery services, you have special restrictions, or need clarification, please contact our customer service department at 1-828-302-6376 or customerservice@sebastianadamsfurniture.com
Even if you are outside our Free White Glove Delivery Area,
we still offer our "White Glove Delivery" in the USA to all of the lower 48 States.
For those outside the free shipping area, we welcome you to place your order just as if you lived inside this area. Your credit card will not be charged until we contact you with an exact shipping amount to your location and get your approval before we begin manufacturing your furniture.
We will get you the best shipping quote possible, and have found that our customers outside this area once they receive their shipping quote still decide to purchase from us!
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