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General Questions
Shipping Information
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Ordering Informaton
Returns and Cancellations
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General Questions
What are your office hours and phone number?We are open from 9:00AM - 5:00PM (PST) Monday through Friday. Our phone number is 828-302-6376
What is your fax number?
Our fax number is 1-828-632-3913
How do I receive information about new products?Join our email list and you will be informed of new products, specials, and other timely information.
Do you have a showroom or store?To provide you with the best possible online pricing, we do not maintain a showroom or a store.
Do you have a printed catalog?
Although a printed catalog of our products is in the works, currently our entire product line is only offered for viewing online on our website.
Ordering Info
What is your Sales Policy?Our Sales Policy is prominently displayed on every page on our site on the left hand menu. You can also view it by clicking here.
I am concerned about submitting my credit card information online. Is it safe to place an order on your site?Our site is connected to a secure VeriSign payment server that is encrypted with SSL technology. Your information is safe. However, if you prefer, you may provide your credit card information over the phone
(1-828-302-6376) or by FAX (828-632-3913).
Can I order by fax or over the phone?Yes, you may place an order by calling 1-828-302-6376. You may fax your order to 1-828-632-3913
You can download a fax order form here.
What types of payments do you accept?
We accept MasterCard, Visa, American Express and Discover card. Money orders and cashier's checks are accepted by mail. We do accept personal checks, but this should be used as a last resort when placing an order. Once we receive your personal check and funds have cleared our bank (up to 10 business days after your payment is received), your order will be processed and manufacturing will begin. This takes some time, and will cause significantly increased time before you receive your order.
Do you charge sales tax?We do not charge sales tax unless your order is shipped to North Carolina.
Do you ship COD?
We do not offer COD shipments.
When do you charge my credit card?
Your credit card will be charged within 24-72 hours after orders have been placed. All orders are confirmed by our confirmation department via telephone.
Shipping Information
How much is shipping?Shipping inside all the states shown in our "Free Shipping Area" are Free with the following Exceptions.
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Additional Shipping Charges may apply inside our "Free Shipping Area" to any deliveries going to Islands, Penninsulas, and very remote locations. It is our responsibility to contact you for approval before your order is processed to inform you of any additional shipping fees. No order that requires additional shipping fees will be processed without your consent.
Important Note - Even if you are outside our Free White Glove Delivery Area,
we still offer our "White Glove Delivery" in the USA to all of the lower 48 States.
Shipping to every State outside our "Free Shipping Area" will require additional shipping charges. For those outside the free shipping area, we welcome you to place your order just as if you lived inside this area. Your credit card will not be charged until we contact you with an exact shipping amount to your location and get your approval before we begin manufacturing your furniture.
We will get you the best shipping quote possible, and have found that our customers outside this area once they receive their shipping quote still decide to purchase from us!
What shipping methods are available?The only way that our fine furniture is shipped is via our renowned White Glove Delivery Service.
Listed below are the fine points about our White Glove Delivery and what happens once the furniture leaves Sebastian Adams and picked up by our American Owned and Operated Shipping Vendor.
Polished & Protected
Experts in the delivery of fine wood products, our shipping vendor thoroughly inspects every order they receive from us. Including our own quality control, this is the second time your order is inspected. All wood pieces are then hand-polished and securely blanket-wrapped for safe passage to your home by our White Glove shipping vendor.
The White Glove Treatment
Our shipping crews wear white gloves while handling your upholstery so as not to soil the fabric. After a detailed inspection, your upholstery is blanket-wrapped, ensuring shape and tailoring remain intact during shipping.
Let's set a Date
As your furniture is received at the Shipping Distribution Center (less than 20 miles from manufacturing), their shipping department will telephone you to schedule an approximate delivery date and time window. We can not guarantee an exact delivery date. You may want to consider a partial delivery if your entire order is not available.
Delivery Day - The Red Carpet Treatment
We respect you and your home. When the delivery crew arrives at your doorstep, they roll out the red carpet - literally. Our crew is even outfitted with "booties" to wear over their shoes in case of inclement weather. Please be prepared on delivery day: existing furniture and accessories should be cleared from the delivery area so that the crew may complete the delivery with as little disruption to you, your family and your household as possible.
Please notify us in the special instructions area when you place your order if you have special restrictions such as low hanging trees, power lines, or other barriers that may require the usage of certain size trucks. You may be liable for additional delivery charges if there are unusual circumstances and special restrictions.
If you need special delivery services, you have special restrictions, or need clarification, please contact our customer service department at 1-828-302-6376 or customerservice@sebastianadamsfurniture.com
Do you ship outside the continental United States?
We are sorry but we only ship to the continental United States. We do not ship to Hawaii or Alaska. We love both of these states, but shipping to you is very expensive and could end up doubling the price. If you live in these states, and absolutely have to have our furniture, no matter the cost . . . send us an email and we will talk about it.
May I change the shipping address after I placed the order?
If your furniture is still in production, please contact us if you absolutely must change the shipping address. Please note that we will fully evaluate all of these requests for address changes in order to eliminate potential fraudulent transactions.
What happens if I miss my delivery appointment with the carrier?
If you agree to an appointment delivery time with the carrier and are not there upon delivery you may be charged a fee for redelivery. Redelivery fees are expensive, typically starting costing $75 or more. Please do not miss your appointment.
How are delivery dates estimated?Delivery dates are estimated based on many factors. The main one being that your furniture is not manufactureed until you order it, and we have contacted you to confirm your order. Your location in regards to the point from which we are shipping from also influences the delivery time.
Orders are carefully packaged and prepared for shipment and in some cases for large shipments this may take a few days after manufacture. Our shipping vendors do their best to deliver "on-time" but in some cases circumstances are beyond their control such as weather related incidents of snow or floods that cause delays.
The bottom line is that we do our best to deliver orders as quickly as possible and the majority of customers receive their orders within 3 - 6 weeks, however delivery estimates are not guaranteed.
Returns and Cancellations
What is the return policy?Please be very decisive when you decide to purchase furniture from Sebastian Adams. All furniture shown on this website is considered special order, which means it is manufactured just for you and cannot be returned. Your new furniture is insured against damages, so any damage claims should be filed with our shipping vendor.
Delivery charges are also nonrefundable. If under extremely rare circumstances we ever did agree to accept a return, the Freight charges for returning the item(s) are your responsibility.
Can I cancel an order? Once we receive your order, we contact you to verify your identity, and to confirm that you have read our Sales Policy, Shipping Policy, and Return Policy. This is your only opprotunity to cancel your order. Upon confirmation that you indeed wanted to place the order, and you agree to these policies, we do not allow cancellations. The reason is that every order is manufactured just for you, also known as "Special Order".
What should I do if my shipment is damaged?Our products are very carefully quality control inspected before they leave to the shipping distribution center, then re-examined by our "White Glove Shipping" vendor. They have an impeccable delivery record, but very rarely damage may occur during transit. Every order is insured against damages, and if upon receipt of the shipment there is obvious damage, it is your sole responsibility to report any damages to the delivery crew before they leave your home. It is also a good idea to call or email us to report the damages.
It is required that you keep the original package for inspection purposes or other circumstances. Please note we reserve the right to request digital images be taken of any items that are reported as damaged. Digital images are required by the shipping vendor in order to provide proof of the damage to the freight carrier.
Your cooperation and understanding is appreciated as digital images are critical to being able to promptly resolve damage issues. Our shipping vendor will do everything possible to resolve your situation as quickly as possible, however please allow up to 48 hours of processing time or more if necessary as we are working with the freight carrier.
What should I do if the products are defective?Although our products are carefully checked by our quality control team before shipping, there are very rare cases in which a defect may occur. Please contact Sebastian Adams for assistance with defective products. All of our products are covered by our warranty policy. We reserve the right to request digital images of any items that are reported as defective. Digital images are required by us in order to evaluate and to provide proof of the defect.
Your cooperation and understanding is appreciated as digital images are critical to being able to promptly resolve defect issues. Our customer service representatives will do everything possible to resolve your situation as quickly as possible however please allow up to 48 hours of processing time or more for us to evalute your claim.
Other Questons
What about assembly?Every piece of furniture we produce is fully assembled when it ships.
What is your warranty policy?You can find our warranty policy by clicking here. It is also prominently displayed on every page on this site in the left hand menu. Please note that products are not intended for commercial use unless otherwise notated. Any Products shipped outside the continental U.S.A. are not covered by any warranty.
How are pricing errors handled?
Despite the best efforts of Sebastian Adams Furniture, Inc., a small number of items may be incorrectly priced. Sebastian Adams at its sole discretion may refuse to honor orders in which a pricing error occurred. However, should we ever refuse to honor a price on the site, we will gladly offer you a $25 gift certificate good only toward your next purchase from Sebastian Adams.
Do you offer large quantity discounts?
Yes, for large quantities of items we are pleased to provide you with special pricing. Please email your request to customerservice@sebastianadamsfurniture.com with the item numbers and quantities that you are interested in purchasing or call 1-828-302-6376. Our sales department will gladly provide you with a quotation. | 
